Have a question?
Who will I deal with?
Initially you’ll speak to Liz, who will phone you and go through everything in more detail. Once your companionship has started, you will usually have the same day brightener for each session – meaning a familiar face at the door every visit.
How do I know I can trust you?
Our staff are DBS checked. We can also provide references on request. We are a small close-knit team and we don’t just take on anyone! We can meet you for a chat, so you can get to know us, at no charge and with no obligation whatsoever.
What checks do you carry out on your staff?
An enhanced DBS check is carried out on each staff member and references are obtained. Prior to this, staff have to pass all three stages of our interview process.
When and how do I pay you?
If you arrange a regular weekly visit then we would require a direct debit to be set up.
Do you have a minimum charge?
Yes. Our minimum charge is for 1 hour.
Do I have to use you regularly?
No. Booking a regular slot with us will give you priority over ad hoc clients, however, you can just use us as and when you need to. We do get booked up, so would recommend that you give as much notice as possible for ad hoc tasks, to avoid disappointment.
Do you charge for mileage?
If you are out of our area or your visit includes any travel (a trip to the supermarket, garden centre or day out for example) we charge 45p per mile.
How far will you travel?
We mainly cover the Chester and Wirral area. We are happy to travel further (mileage charges apply).
Are there any extra costs?
No extra or hidden costs. The only additional costs would be pre-agreed fuel charges but this only applies if you are outside of our area.
Do you work weekends?
The majority of our work is done Monday to Friday, but we do work weekends and evenings on a regular basis for some of our clients.
Any work carried out over evenings or weekends will be charged at time and a half.
What services do you provide?
- Companionship
- Grocery shopping
- Taking to appointments
- Errands
- Telephone check-in
- Decluttering
- Form filling
- Organising
- Days out
- Cinema and Theatre trips
- And much more
If there is anything else you feel the Viva Assist team could help with please don’t hesitate to ask us and we will do our upmost to provide this service.
Can you help with household chores?
We don’t do cleaning, but are more than happy to help with laundry, making beds and general household chores.
Can you help with personal hygiene?
We aren’t a Care Company so if personal hygiene assistance is what you require then we are not for you. We can assist with hair washing and some team members can file and polish fingernails.
Can you help with administering medicines?
We are not insured to administer medicines.
“You have been invaluable to my mother. You have allowed us to start to enjoy some of the benefits of retirement without worrying about how mother is going to get her shopping. She broke her hip some years ago and so cannot get out very much. All the staff have been great with her and, it means one more person to help break the tedium of being alone in your senior years. It also means that we as a couple have been able to travel and reap the benefits of working for 33 years. Thank you Sarah and your invaluable staff.”
Have a question that isn’t answered here? Give us a call on 01244 350 341