Client Packages
A little help that makes everyday life easier
Imagine if everyday life felt a little lighter
Knowing you can still go where you want, when you want. Knowing someone will be there at a time that works for you.
⇒ A trip to your favourite supermarket on your usual day.
⇒ Coffee somewhere nice.
⇒ A visit to the garden centre or a walk along the front at Parkgate.
That’s exactly why we created our support packages – to make it simple to have regular, reliable help in place while continuing to enjoy life at home.
A friendly face popping by for a chat. Help with the shopping, the post, or everyday errands.
For families, it brings reassurance too, knowing someone dependable is there regularly.
Everyone’s situation is different
Some people have family nearby who are happy to help. Others prefer the reassurance of having regular support already in place.
What matters most is having help on your terms, in a way that allows you to keep living life the way you choose.
Staying in control of the things that matter
Many people we support have family, friends or neighbours who are happy to help.
But relying on others does not always feel comfortable, especially when you value your independence.
You may not want to ask your daughter to take time off work to take you shopping. Or wait until someone happens to be free.
And you might not want to be told when you can go, or where you can go.
With the right support in place, you stay in control.
If Wednesday has always been your shopping day, it stays that way.
If Sainsbury’s is your supermarket, that is where you go.
If you would rather visit Parkgate for lunch this week, that works too.
It is about having the freedom to keep doing the things you enjoy, on your terms.
A helping hand when it’s needed
Often it is the small things that quietly build up.
✔️ The shopping ✔️ The post
✔️ Appointments ✔️ Little jobs around the home
Having someone there each week to help with these things, and to spend time together, can make life feel lighter again.
Our Day Brighteners support people to keep doing the things they enjoy while helping with the practical things that keep daily life running smoothly.
What this can mean for you
More time to enjoy the things you love
Whether it is a coffee somewhere nice, a visit to the garden centre or simply a chat at home, regular visits mean there is always time set aside for the things that make the week enjoyable.
The little things taken care of
Shopping, errands, paperwork, and all those everyday tasks can be handled together in an organised, relaxed way, helping you stay on top of everything so nothing starts to pile up or feel overwhelming.
Familiar faces
Wherever possible, you will see the same Day Brightener each visit. Over time they get to know your routines, your preferences and the little things that make your day brighter.
Peace of mind for families
Families have the reassurance of knowing someone dependable is there regularly. Someone who understands what is normal and will let you know if anything changes.
How it all begins
Everything starts with a face-to-face meeting so we can get to know you properly.
We will take time to talk about your routines, the things you enjoy and the little ways we might make daily life easier.
From there, we carefully match you with a Day Brightener who feels like the right fit. Someone whose personality and interests work well with yours.
It is about having the freedom to keep doing the things you enjoy, on your terms.
Meet your Day Brightener
Your Day Brightener is not just someone who turns up to complete tasks.
They are someone who gets to know you.
Over time they learn the little things that matter to you.
Your favourite cafe. Which supermarket you prefer. The places you enjoy visiting.
They understand your routines and help you keep doing the things you enjoy.
For many people, visits begin as practical support and soon become one of their favourite parts of the week.
Wherever possible, you will see the same Day Brightener regularly, so a familiar and comfortable relationship can develop.
How our Day Brighteners help
Your Day Brightener supports you with the things that make daily life run smoothly, including:
• planning and enjoying days out together
• food shopping
• collecting prescriptions
• sorting through post together
• reminders for birthdays and special occasions
• helping write cards or letters
• ordering things online
• light gardening
• everyday errands
• helping organise paperwork
Sometimes it is also the practical things that bring reassurance and peace of mind, such as:
• registering for the gas priority services register
• making arrangements for your garden bin collection
• helping reduce unwanted phone calls or junk mail
• keeping important information organised
• supporting familiar routines and hobbies
• rebuilding confidence after illness, a fall, or a change in circumstances
Every visit is shaped around what would make your day easier.
Choosing the level of support that feels right
Some people simply want a regular helping hand each week.
Others prefer more time together and the reassurance of someone helping keep things running smoothly.
We offer three packages, with different levels of support. Many families find that our Sunshine package offers the right balance of regular visits and flexibility.
Below you will find a simple comparison to help you see what is included in each package.
Compare our packages
GLOW
A little help with day-to-day things- Face to face meeting
- • Yes
- Your Day Brightener
- • Carefully Matched
- Your Dedicated Coordinator
- • Yes
SUNSHINE
Regular visits and time together each week- Face to face meeting
- • Yes
- Your Day Brightener
- • Carefully Matched
- Your Dedicated Coordinator
- • Yes
RADIANCE
More support and flexibility across the week- Face to face meeting
- • Yes
- Your Day Brightener
- • Carefully Matched
- Your Dedicated Coordinator
- • Yes
Time Together
GLOW
A little help with day-to-day things- Visits
- • One regular visit each week
- Trips Out Together
- • Up to two each month
- Appointments
- • Company for the occasional appointment
SUNSHINE
Regular visits and time together each week- Visits
- • Two visits most weeks
- Trips Out Together
- • A weekly trip out together
- Appointments
- • Company for appointments when needed
RADIANCE
More support and flexibility across the week- Visits
- • Regular visits throughout the week
- Trips Out Together
- • Multiple trips out each week
- Appointments
- • Appointments organised and attended together
Everyday Practical Help
GLOW
A little help with day-to-day things- Food Shopping
- • Twice monthly shop
- Errands
- • Up to two each week
- Post & Paperwork
- • Sorting through post together
- Around The Home
- • Help with small jobs around the home
SUNSHINE
Regular visits and time together each week- Food Shopping
- • Weekly shop
- Errands
- • Up to four each week
- Post & Paperwork
- • Regular help keeping on top of paperwork
- Around The Home
- • Help keeping things running smoothly
RADIANCE
More support and flexibility across the week- Food Shopping
- • Weekly shop with flexible top-ups
- Errands
- • Taken care of as needed
- Post & Paperwork
- • Post and paperwork managed together
- Around The Home
- • Ongoing help keeping things organised
Planning and Reassurance
GLOW
A little help with day-to-day things- Planning and Reminders
- • –
- Planning Ahead Together
- • –
- Family Reassurance
- • Contact us anytime
SUNSHINE
Regular visits and time together each week- Planning and Reminders
- • Reminders for birthdays and special occasions
- Planning Ahead Together
- • –
- Family Reassurance
- • Monthly update available
RADIANCE
More support and flexibility across the week- Planning and Reminders
- • Help planning and preparing for special occasions
- Planning Ahead Together
- • Helping plan the week ahead
- Family Reassurance
- • Weekly update available
Not sure which package is right?
We are always happy to have a friendly conversation and talk through what might work best.
Sometimes people begin with one package and adjust over time as things change.
Frequently Asked Questions
Will I see the same person each visit?
Wherever possible, yes. Consistency is very important to us, so we aim for you to see the same Day Brightener regularly. If they are away on holiday or unavailable, we arrange thoughtful cover and ensure there is a proper handover.
What if my needs change?
If your needs change, we can adjust the type of help you receive or move to a different package that feels like a better fit.
Can my family be involved?
Of course. Many families like to stay involved, and we are always happy to keep loved ones informed.
How do you match a Day Brightener?
We begin with a face-to-face meeting to understand your routines, interests and personality, then carefully match you with a Day Brightener who feels like the right fit.
What sorts of things can my Day Brightener help with?
Every visit is shaped around what would make your day easier, from outings and shopping to errands and everyday tasks.
How often will visits happen?
That depends on the package you choose. We will talk this through during your initial meeting and help you decide what feels right.
What happens when my Day Brightener is on holiday?
We arrange cover with someone who understands your routine and ensure there is a proper handover so visits continue smoothly.
Can I change packages later?
Yes. Many people adjust their package over time as their needs change.
Ready to explore the right support?
The best place to start is simply a friendly conversation.
We will take time to understand what matters most and help you decide what might work best.